Frequently asked questions

Yes — every plan starts with a 14-day free trial. No credit card is required to start. You get access to all features for your plan tier during the trial period.

Absolutely. You can cancel your subscription at any time from your account settings. You will retain access until the end of your current billing period and will not be charged again.

Yes. Kinderhub is built GDPR-first. All data is stored on EU servers, encrypted at rest and in transit (TLS 1.3). You retain full ownership of your data. We provide data processing agreements (DPAs) for all paid plans and support configurable data retention and deletion.

After cancellation you can export all your data (children, staff, families, records, reports) as CSV/PDF within 30 days. After 30 days your data is deleted from our servers in accordance with our retention policy.

The Starter plan supports up to 35 children. The Growth plan supports up to 100. The Enterprise plan has no limit and also supports multiple locations. You can upgrade at any time as your school grows.

No. Kinderhub is a web-based platform that works in any modern browser on desktop, tablet, and mobile. There is nothing to install or maintain.

Yes. Kinderhub currently supports English and Albanian, with more languages on the roadmap. The platform automatically detects your browser language or lets you switch manually.

Parents receive notifications and messages via the parent-facing channel — they do not need their own login for basic communication. The Growth and Enterprise plans include a parent portal where parents can view schedules, attendance records, and reports.

Yes. We run automated daily backups with point-in-time recovery for all paid plans. Enterprise plans include extended backup retention and priority recovery SLAs.

All plans include email support and access to our documentation. Growth plan customers get priority support with faster response times. Enterprise customers get a dedicated account manager who handles setup, data migration, and staff training.

Yes — we support CSV import for children, family, and staff records. Enterprise customers with complex migrations get hands-on help from our team.

The Starter plan includes 10 staff accounts. Growth includes 25. Enterprise is unlimited. You can add, remove, and manage staff roles from the settings panel.

We accept all major credit and debit cards. Enterprise customers can request invoice-based payment (bank transfer). All payments are processed securely.

Yes — we offer a 20% discount for registered non-profit kindergartens and childcare charities. Contact us at hello@kinderhub.app with your registration details to apply.